Third-party outage causing PIX payment failures
Investigating - As of 16 October 2026 01:02 UTC, we have observed an issue affecting PIX payment processing. Some transactions may fail or experience delays.
Oct 16, 2026 - 03:07 UTC

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Check the Airwallex Status Page for real-time service availability, incident updates, scheduled maintenance, and historical uptime across products and APIs.

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Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled maintenance for JKOPay Nov 16, 2026 18:00-22:00 UTC

Our payment partner has scheduled maintenance on Nov 16, 18:00-22:00 UTC. During this window, the payment method JKOPay might experience instability. We will provide updates as the maintenance progresses.
Posted on Oct 15, 2026 - 10:12 UTC

Oct 16, 2026

Unresolved incident: Third-party outage causing PIX payment failures.

Oct 15, 2026

Scheduled maintenance for FPX
Completed - The scheduled maintenance has been completed.
Oct 15, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 20:30 UTC
Scheduled - Our payment partner has scheduled maintenance on October 15, 20:30-21:00 UTC. During this window, the payment method FPX might experience instability. We will provide updates as the maintenance progresses.
Oct 13, 05:54 UTC
Scheduled maintenance for DUITNOW
Completed - The scheduled maintenance has been completed.
Oct 15, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 18:00 UTC
Scheduled - Our payment partner has scheduled maintenance on October 15, 18:00-20:00 UTC. During this window, the payment method DUITNOW might experience instability. We will provide updates as the maintenance progresses.
Oct 13, 05:58 UTC

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

Scheduled maintenance for PayMe
Completed - The scheduled maintenance has been completed.
Oct 10, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 18:00 UTC
Scheduled - Our payment partner has scheduled maintenance on October 10, 18:00-22:00 UTC. During this window, the payment method PayMe might experience instability. We will provide updates as the maintenance progresses.
Oct 9, 04:58 UTC

Oct 9, 2026

Third-party outage causing Alipay, Wechat Pay, PayMe and PIX payment failures
Resolved - Between 23:04 UTC on 8 October 2026 and 01:30 UTC on 9 October 2026, we observed an issue external to Airwallex impacting Alipay, Wechat Pay, PayMe and PIX in HK. The issue is resolved and all affected systems are restored to full functionality.
Oct 9, 02:05 UTC
Update - We are continuing to work on a fix for this issue.
Oct 9, 00:48 UTC
Identified - As of 8 October 2026 23:04 UTC, we have identified that the service disruption affecting Alipay, Wechat Pay, PayMe and PIX in HK is due to an issue external to Airwallex. We will provide updates as more information becomes available.
Oct 9, 00:35 UTC
Investigating - As of 8 October 2026 23:04 UTC, we have observed an issue affecting Alipay, Wechat Pay, PayMe and PIX payment processing in Hong Kong. Some transactions may fail or experience delays.
Oct 9, 00:32 UTC

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

Third-party outage causing delays in processing some USD deposits
Resolved - From 10:51 UTC on 2026-09-29 to 21:00 UTC on 2026-10-05, we observed an issue external to Airwallex that affected some USD deposits. The issue is resolved and all affected systems are restored to full functionality.
Oct 6, 02:22 UTC
Identified - From 2026-09-29 10:51 UTC, we have observed an issue affecting some USD deposits. The issue has been identified and is under investigation by our banking partner. The issue is external to Airwallex.
Oct 3, 11:14 UTC

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

Oct 2, 2026

No incidents reported.

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