{"page_status":{"page":{"name":"Airwallex","subdomain":"airwallex","domain":"status.airwallex.com","created_at":"2021-11-17T01:37:28.393Z","updated_at":"2026-10-10T14:54:32.297Z","url":"http://www.airwallex.com","hidden_from_search":false,"css_body_background_color":"FFFFFF","css_font_color":"333333","css_light_font_color":"AAAAAA","css_greens":"612FFF","css_yellows":"F1C40F","css_oranges":"E67E22","css_reds":"E74C3C","allow_page_subscribers":true,"allow_incident_subscribers":true,"notifications_from_email":"noreply@status-notifications.airwallex.com","allow_email_subscribers":true,"allow_sms_subscribers":true,"twitter_username":null,"branding":"basic","support_url":"https://help.airwallex.com/hc/en-gb/requests/new","allow_webhook_subscribers":false,"css_border_color":"E0E0E0","css_graph_color":"612FFF","css_link_color":"612FFF","page_description":"Check the Airwallex Status Page for real-time service availability, incident updates, scheduled maintenance, and historical uptime across products and APIs.","activity_score":189,"headline":null,"viewers_must_be_team_members":false,"ip_filters":null,"css_blues":"3498DB","time_zone":"UTC","notifications_reply_to_email":"noreply@status-notifications.airwallex.com","notifications_email_footer":"You received this email because you are subscribed to Airwallex's service status notifications.","allow_rss_atom_feeds":true,"black_hole":null,"over_allocations_cohort":null,"over_allocations_resolved_at":null,"custom_components_limit":null,"allow_slack_subscribers":true,"css_no_data":"B3BAC5","deleted_at":null,"allow_teams_subscription":false,"max_maintenance_automation_allowed":null,"custom_email_template":false,"hero_cover":{"updated_at":null,"original_url":"","size":null,"normal_url":"","retina_url":""},"transactional_logo":{"updated_at":null,"original_url":"","size":null,"normal_url":"","retina_url":""},"favicon_logo":{"updated_at":"2026-04-20T10:33:56.000+00:00","size":1464,"url":"//dka575ofm4ao0.cloudfront.net/pages-favicon_logos/original/277777/favicon-32x32-720cc57c-3ec2-4350-b346-2c54e4ffe5f4.png"},"email_logo":{"updated_at":"2026-04-15T17:36:35.000+00:00","original_url":"//dka575ofm4ao0.cloudfront.net/pages-email_logos/original/277777/logo-d7c85750-cde6-4902-8bb2-24411f5000e1.png","size":7292,"normal_url":"//dka575ofm4ao0.cloudfront.net/pages-email_logos/normal/277777/logo-d7c85750-cde6-4902-8bb2-24411f5000e1.png","retina_url":"//dka575ofm4ao0.cloudfront.net/pages-email_logos/retina/277777/logo-d7c85750-cde6-4902-8bb2-24411f5000e1.png"},"twitter_logo":{"updated_at":null,"size":null,"url":""},"id":"8c5p6lpjtt2d","organization_id":"qf9qsnwmlrny"}},"components":[{"status":"operational","name":"Product","created_at":"2026-03-26T12:21:29.218Z","updated_at":"2026-04-09T10:01:46.596Z","position":14,"description":null,"showcase":false,"start_date":null,"id":"yh0pmkss5jjr","group_id":null,"page_id":"8c5p6lpjtt2d","group":true,"only_show_if_degraded":false,"components":["8bmblxssdz9r","16nmy4xnmffn","zcj41hwp08z9","qsywpjzl5r5t","zkfqdjxd7n85","gmr8mzjzs1zc","kwly71fcl0dl","112f080qg1z1","4xbl7097tkc3","k66tgpphjdgb","7ydmcznws0gd"]},{"status":"operational","name":"Onboarding","created_at":"2026-03-16T06:19:16.262Z","updated_at":"2026-04-20T10:06:14.721Z","position":1,"description":null,"showcase":false,"start_date":"2026-01-30T00:00:00.000Z","id":"8bmblxssdz9r","group_id":"yh0pmkss5jjr","page_id":"8c5p6lpjtt2d","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Connected Accounts","created_at":"2026-03-25T11:57:10.979Z","updated_at":"2026-04-14T03:22:22.033Z","position":2,"description":null,"showcase":false,"start_date":"2026-03-25T00:00:00.000Z","id":"16nmy4xnmffn","group_id":"yh0pmkss5jjr","page_id":"8c5p6lpjtt2d","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Global Accounts","created_at":"2026-03-16T06:19:33.021Z","updated_at":"2026-10-06T02:22:18.398Z","position":3,"description":null,"showcase":false,"start_date":"2026-01-13T00:00:00.000Z","id":"zcj41hwp08z9","group_id":"yh0pmkss5jjr","page_id":"8c5p6lpjtt2d","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Linked Accounts","created_at":"2026-03-16T06:19:43.650Z","updated_at":"2026-04-03T02:28:55.769Z","position":4,"description":null,"showcase":false,"start_date":"2026-03-16T00:00:00.000Z","id":"qsywpjzl5r5t","group_id":"yh0pmkss5jjr","page_id":"8c5p6lpjtt2d","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Payments","created_at":"2026-03-16T06:19:54.218Z","updated_at":"2026-10-09T02:09:26.226Z","position":5,"description":null,"showcase":false,"start_date":"2026-03-15T00:00:00.000Z","id":"zkfqdjxd7n85","group_id":"yh0pmkss5jjr","page_id":"8c5p6lpjtt2d","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Billing","created_at":"2026-03-16T06:20:04.663Z","updated_at":"2026-03-27T03:36:18.954Z","position":6,"description":null,"showcase":false,"start_date":"2026-03-16T00:00:00.000Z","id":"gmr8mzjzs1zc","group_id":"yh0pmkss5jjr","page_id":"8c5p6lpjtt2d","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Issuing","created_at":"2026-03-16T06:20:41.341Z","updated_at":"2026-04-03T02:29:37.217Z","position":7,"description":null,"showcase":false,"start_date":"2026-02-15T00:00:00.000Z","id":"kwly71fcl0dl","group_id":"yh0pmkss5jjr","page_id":"8c5p6lpjtt2d","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Transactional FX","created_at":"2026-03-16T06:20:15.378Z","updated_at":"2026-04-03T02:29:48.869Z","position":8,"description":null,"showcase":false,"start_date":"2026-03-16T00:00:00.000Z","id":"112f080qg1z1","group_id":"yh0pmkss5jjr","page_id":"8c5p6lpjtt2d","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Payouts","created_at":"2026-03-16T06:20:29.556Z","updated_at":"2026-07-21T16:02:12.303Z","position":9,"description":null,"showcase":false,"start_date":"2025-12-30T00:00:00.000Z","id":"4xbl7097tkc3","group_id":"yh0pmkss5jjr","page_id":"8c5p6lpjtt2d","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Balances \u0026 Transactions","created_at":"2026-03-16T06:20:51.112Z","updated_at":"2026-04-03T02:30:13.636Z","position":10,"description":null,"showcase":false,"start_date":"2026-03-16T00:00:00.000Z","id":"k66tgpphjdgb","group_id":"yh0pmkss5jjr","page_id":"8c5p6lpjtt2d","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Spend","created_at":"2026-04-08T06:53:47.730Z","updated_at":"2026-04-08T06:53:47.730Z","position":11,"description":null,"showcase":false,"start_date":"2026-04-08T00:00:00.000Z","id":"7ydmcznws0gd","group_id":"yh0pmkss5jjr","page_id":"8c5p6lpjtt2d","group":false,"only_show_if_degraded":false},{"status":"operational","name":"System","created_at":"2026-03-26T12:21:53.900Z","updated_at":"2026-04-09T10:02:01.394Z","position":15,"description":null,"showcase":false,"start_date":null,"id":"56jpg2sxnw5r","group_id":null,"page_id":"8c5p6lpjtt2d","group":true,"only_show_if_degraded":false,"components":["wvmc7x8ywm03","6n8g633b1zbb","z8rlmscl0tjk","z6tv6ygxlgkb","sx856z2khdj0","8f2h2sx2hcwq"]},{"status":"operational","name":"Web App","created_at":"2026-03-16T06:20:59.923Z","updated_at":"2026-04-20T10:06:14.742Z","position":1,"description":null,"showcase":false,"start_date":"2026-03-04T00:00:00.000Z","id":"wvmc7x8ywm03","group_id":"56jpg2sxnw5r","page_id":"8c5p6lpjtt2d","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Mobile App","created_at":"2026-03-16T08:33:42.784Z","updated_at":"2026-04-15T07:20:07.129Z","position":2,"description":null,"showcase":false,"start_date":"2026-03-16T00:00:00.000Z","id":"6n8g633b1zbb","group_id":"56jpg2sxnw5r","page_id":"8c5p6lpjtt2d","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Login \u0026 2FA","created_at":"2026-03-25T11:57:50.036Z","updated_at":"2026-03-27T03:14:15.824Z","position":3,"description":null,"showcase":false,"start_date":"2026-03-25T00:00:00.000Z","id":"z8rlmscl0tjk","group_id":"56jpg2sxnw5r","page_id":"8c5p6lpjtt2d","group":false,"only_show_if_degraded":false},{"status":"operational","name":"API Gateway","created_at":"2026-03-16T08:34:02.250Z","updated_at":"2026-04-27T20:43:47.902Z","position":4,"description":null,"showcase":false,"start_date":"2026-01-29T00:00:00.000Z","id":"z6tv6ygxlgkb","group_id":"56jpg2sxnw5r","page_id":"8c5p6lpjtt2d","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Notifications \u0026 Webhooks","created_at":"2026-03-16T06:21:10.117Z","updated_at":"2026-04-03T02:30:38.515Z","position":5,"description":null,"showcase":false,"start_date":"2026-03-16T00:00:00.000Z","id":"sx856z2khdj0","group_id":"56jpg2sxnw5r","page_id":"8c5p6lpjtt2d","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Sandbox","created_at":"2026-06-29T03:38:44.884Z","updated_at":"2026-09-28T03:30:08.080Z","position":6,"description":null,"showcase":false,"start_date":"2026-06-29T00:00:00.000Z","id":"8f2h2sx2hcwq","group_id":"56jpg2sxnw5r","page_id":"8c5p6lpjtt2d","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Data center","created_at":"2026-03-27T03:10:35.261Z","updated_at":"2026-04-09T10:02:12.354Z","position":16,"description":null,"showcase":false,"start_date":null,"id":"2l1shj3cr7mx","group_id":null,"page_id":"8c5p6lpjtt2d","group":true,"only_show_if_degraded":false,"components":["ctzg92jhc6m9","pfkb2k2k1kt2","p1ff42504x46","dbc6vbhw5drm"]},{"status":"operational","name":"Hong Kong","created_at":"2026-03-27T03:11:11.929Z","updated_at":"2026-07-16T02:55:38.981Z","position":1,"description":null,"showcase":false,"start_date":"2026-03-27T00:00:00.000Z","id":"ctzg92jhc6m9","group_id":"2l1shj3cr7mx","page_id":"8c5p6lpjtt2d","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Singapore","created_at":"2026-03-27T03:12:59.552Z","updated_at":"2026-04-15T07:20:07.146Z","position":2,"description":null,"showcase":false,"start_date":"2026-03-27T00:00:00.000Z","id":"pfkb2k2k1kt2","group_id":"2l1shj3cr7mx","page_id":"8c5p6lpjtt2d","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Netherlands","created_at":"2026-03-27T03:15:30.280Z","updated_at":"2026-04-22T02:00:37.662Z","position":3,"description":null,"showcase":false,"start_date":"2026-03-27T00:00:00.000Z","id":"p1ff42504x46","group_id":"2l1shj3cr7mx","page_id":"8c5p6lpjtt2d","group":false,"only_show_if_degraded":false},{"status":"operational","name":"US East","created_at":"2026-03-27T03:10:35.284Z","updated_at":"2026-04-27T20:43:47.920Z","position":4,"description":null,"showcase":false,"start_date":"2026-03-27T00:00:00.000Z","id":"dbc6vbhw5drm","group_id":"2l1shj3cr7mx","page_id":"8c5p6lpjtt2d","group":false,"only_show_if_degraded":false}],"months":[{"name":"October","year":2026,"starts_on":4,"days":31,"incidents":[{"code":"b0llgy3rs3zw","name":"Third-party outage causing Alipay, Wechat Pay, PayMe and PIX payment failures","message":"Between 23:04 UTC on 8 October 2026 and 01:30 UTC on 9 October 2026, we observed an issue external to Airwallex impacting Alipay, Wechat Pay, PayMe and PIX in HK. The issue is resolved and all affected systems are restored to full functionality.","impact":"minor","timestamp":"Oct \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e00:32\u003c/var\u003e - \u003cvar data-var='time'\u003e02:05\u003c/var\u003e UTC"},{"code":"5rynbclx3ckb","name":"Third-party outage causing delays in processing some USD deposits","message":"From 10:51 UTC on 2026-09-29 to 21:00 UTC on 2026-10-05, we observed an issue external to Airwallex that affected some USD deposits. The issue is resolved and all affected systems are restored to full functionality.","impact":"major","timestamp":"Oct \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e11:14\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e02:22\u003c/var\u003e UTC"}]},{"name":"September","year":2026,"starts_on":2,"days":30,"incidents":[{"code":"jg3278bhkbqv","name":"[Scheduled] Scheduled maintenance for Sandbox","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Sep \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e02:30\u003c/var\u003e - \u003cvar data-var='time'\u003e03:30\u003c/var\u003e UTC"},{"code":"fcvgggy2pdgg","name":"[Scheduled] Scheduled maintenance for PayMe","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Sep \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e18:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:00\u003c/var\u003e UTC"},{"code":"z0mrljnrkg25","name":"[Scheduled] Scheduled maintenance for GCash","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Sep \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e20:00\u003c/var\u003e - \u003cvar data-var='time'\u003e20:30\u003c/var\u003e UTC"},{"code":"4kbnm3g65j0m","name":"Google Pay outage","message":"From 22:56 on Sep 16 to 00:37 on Sep 17, 2026 SGT, we observed an external issue impacting Google Pay transactions. The issue has been resolved, and all affected systems have been restored to full functionality.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e16:14\u003c/var\u003e - \u003cvar data-var='time'\u003e16:44\u003c/var\u003e UTC"},{"code":"7ng16vwpfbjg","name":"Increased latency in Web App","message":"From 07:15 to 07:47 UTC on September 14, 2026, some users experienced increased latency loading Web App content after logging in. The issue has been resolved and all affected systems are restored to full functionality.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e09:47\u003c/var\u003e - \u003cvar data-var='time'\u003e09:47\u003c/var\u003e UTC"}]},{"name":"August","year":2026,"starts_on":6,"days":31,"incidents":[{"code":"6tf97yrdlj49","name":"[Scheduled] Scheduled maintenance for PayNow","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Aug \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e16:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:00\u003c/var\u003e UTC"},{"code":"mlrpd09606b8","name":"Degraded performance in Payments via Mastercard","message":"From 04:00 to 05:30 UTC on 15 Aug 2026, we observed an issue external to Airwallex impacting Mastercard Payments. The issue is resolved and all affected systems are restored to full functionality.","impact":"major","timestamp":"Aug \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e04:36\u003c/var\u003e - \u003cvar data-var='time'\u003e05:43\u003c/var\u003e UTC"}]}],"show_component_filter":false,"show_uptime_calendar":true,"component_filter":null,"start_time":"2026-08-01T00:00:00Z","end_time":"2026-10-31T23:59:59Z"}