{
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The issue has been resolved and all affected systems are restored to full functionality.","created_at":"2026-09-14T09:47:55.288Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-14T09:56:31.664Z","display_at":"2026-09-14T09:47:55.000Z","deliver_notifications":true,"tweet_id":null,"id":"sgn7gzgtm776","incident_id":"7ng16vwpfbjg","custom_tweet":null,"affected_components":[{"code":"wvmc7x8ywm03","name":"System - Web App","old_status":"operational","new_status":"operational"},{"code":"pfkb2k2k1kt2","name":"Data center - Singapore","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Web App","created_at":"2026-03-16T06:20:59.923Z","updated_at":"2026-04-20T10:06:14.742Z","position":1,"description":null,"showcase":false,"start_date":"2026-03-04T00:00:00.000Z","id":"wvmc7x8ywm03","page_id":"8c5p6lpjtt2d","group_id":"56jpg2sxnw5r"},{"status":"operational","name":"Singapore","created_at":"2026-03-27T03:12:59.552Z","updated_at":"2026-04-15T07:20:07.146Z","position":2,"description":null,"showcase":false,"start_date":"2026-03-27T00:00:00.000Z","id":"pfkb2k2k1kt2","page_id":"8c5p6lpjtt2d","group_id":"2l1shj3cr7mx"}]},{"name":"Scheduled maintenance for PayNow","status":"completed","created_at":"2026-08-07T07:48:19.988Z","updated_at":"2026-08-15T22:00:07.826Z","monitoring_at":null,"resolved_at":"2026-08-15T22:00:07.695Z","impact":"maintenance","shortlink":"https://stspg.io/h4p73y4th0wz","scheduled_for":"2026-08-15T16:00:00.000Z","scheduled_until":"2026-08-15T22:00:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-08-15T15:01:09.970Z","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-08-07T07:48:19.975Z","reminder_intervals":null,"id":"6tf97yrdlj49","page_id":"8c5p6lpjtt2d","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-08-15T22:00:07.695Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-15T22:00:07.695Z","display_at":"2026-08-15T22:00:07.695Z","deliver_notifications":true,"tweet_id":null,"id":"xf9c5l12d0sn","incident_id":"6tf97yrdlj49","custom_tweet":null,"affected_components":[{"code":"zkfqdjxd7n85","name":"Product - Payments","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-08-15T16:00:07.311Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-15T16:00:07.311Z","display_at":"2026-08-15T16:00:07.311Z","deliver_notifications":true,"tweet_id":null,"id":"d0gypcwd65m6","incident_id":"6tf97yrdlj49","custom_tweet":null,"affected_components":[{"code":"zkfqdjxd7n85","name":"Product - Payments","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-08-15T15:01:09.754Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-15T15:01:09.754Z","display_at":"2026-08-15T15:01:09.754Z","deliver_notifications":true,"tweet_id":null,"id":"5mbmmnr5mf1z","incident_id":"6tf97yrdlj49","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Our payment partner has scheduled maintenance on Aug 15, 16:00 - 22:00 UTC. During this window, the payment method PayNow might experience instability. We will provide updates as the maintenance progresses.","created_at":"2026-08-07T07:48:20.081Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-07T07:48:20.081Z","display_at":"2026-08-07T07:48:20.081Z","deliver_notifications":true,"tweet_id":null,"id":"mlqrbnrvc5b3","incident_id":"6tf97yrdlj49","custom_tweet":null,"affected_components":[{"code":"zkfqdjxd7n85","name":"Product - Payments","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Payments","created_at":"2026-03-16T06:19:54.218Z","updated_at":"2026-09-26T22:00:07.397Z","position":5,"description":null,"showcase":false,"start_date":"2026-03-15T00:00:00.000Z","id":"zkfqdjxd7n85","page_id":"8c5p6lpjtt2d","group_id":"yh0pmkss5jjr"}]},{"name":"Degraded performance in Payments via Mastercard","status":"resolved","created_at":"2026-08-15T04:36:51.000Z","updated_at":"2026-08-15T05:43:46.390Z","monitoring_at":null,"resolved_at":"2026-08-15T05:43:46.372Z","impact":"major","shortlink":"https://stspg.io/wlzq7wyjg2zf","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-15T04:36:51.000Z","reminder_intervals":null,"id":"mlrpd09606b8","page_id":"8c5p6lpjtt2d","incident_updates":[{"status":"resolved","body":"From 04:00 to 05:30 UTC on 15 Aug 2026, we observed an issue external to Airwallex impacting Mastercard Payments. The issue is resolved and all affected systems are restored to full functionality.","created_at":"2026-08-15T05:43:46.372Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-15T05:43:46.372Z","display_at":"2026-08-15T05:43:46.372Z","deliver_notifications":true,"tweet_id":null,"id":"21r5f8hwdsw6","incident_id":"mlrpd09606b8","custom_tweet":null,"affected_components":[{"code":"zkfqdjxd7n85","name":"Product - Payments","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"We have identified that the service disruption starting from 04:00 UTC 15 Aug 2026 affecting Mastercard Payments is due to an issue external to Airwallex. We will provide updates as more information becomes available.","created_at":"2026-08-15T05:14:18.094Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-15T05:14:18.094Z","display_at":"2026-08-15T05:14:18.094Z","deliver_notifications":true,"tweet_id":null,"id":"phw95jmxjs16","incident_id":"mlrpd09606b8","custom_tweet":null,"affected_components":[{"code":"zkfqdjxd7n85","name":"Product - Payments","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"As of 04:00 UTC, we have observed an issue resulting in payments via Mastercard currently experiencing timeout. Our team is actively investigating and will update as soon as more information is available.","created_at":"2026-08-15T04:36:51.332Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-15T04:46:20.837Z","display_at":"2026-08-15T04:36:51.000Z","deliver_notifications":true,"tweet_id":null,"id":"xvhyy1tb67xh","incident_id":"mlrpd09606b8","custom_tweet":null,"affected_components":[{"code":"zkfqdjxd7n85","name":"Product - Payments","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Payments","created_at":"2026-03-16T06:19:54.218Z","updated_at":"2026-09-26T22:00:07.397Z","position":5,"description":null,"showcase":false,"start_date":"2026-03-15T00:00:00.000Z","id":"zkfqdjxd7n85","page_id":"8c5p6lpjtt2d","group_id":"yh0pmkss5jjr"}]},{"name":"Third-party outage causing PIX payment failures","status":"resolved","created_at":"2026-07-29T03:59:16.825Z","updated_at":"2026-09-14T10:00:40.850Z","monitoring_at":null,"resolved_at":"2026-07-29T05:43:36.313Z","impact":"minor","shortlink":"https://stspg.io/p6tvfzwfftqv","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-29T03:59:16.813Z","reminder_intervals":null,"id":"h8y84h748mnf","page_id":"8c5p6lpjtt2d","incident_updates":[{"status":"resolved","body":"From 00:10 to 04:48 UTC on 2026-07-29, we observed an issue external to Airwallex impacting PIX payments. The issue is resolved and all affected systems are restored to full functionality.","created_at":"2026-07-29T05:43:36.313Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-29T05:43:36.313Z","display_at":"2026-07-29T05:43:36.313Z","deliver_notifications":true,"tweet_id":null,"id":"vs5x956l0yy1","incident_id":"h8y84h748mnf","custom_tweet":null,"affected_components":[{"code":"zkfqdjxd7n85","name":"Product - Payments","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"From 00:10 UTC on 2026-07-29, we have observed an issue affecting PIX payments. The issue has been identified and is under investigation by our payments partner. The issue is external to Airwallex.","created_at":"2026-07-29T03:59:16.911Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-29T03:59:16.911Z","display_at":"2026-07-29T03:59:16.911Z","deliver_notifications":true,"tweet_id":null,"id":"cj9mzwyxxz1n","incident_id":"h8y84h748mnf","custom_tweet":null,"affected_components":[{"code":"zkfqdjxd7n85","name":"Product - Payments","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Payments","created_at":"2026-03-16T06:19:54.218Z","updated_at":"2026-09-26T22:00:07.397Z","position":5,"description":null,"showcase":false,"start_date":"2026-03-15T00:00:00.000Z","id":"zkfqdjxd7n85","page_id":"8c5p6lpjtt2d","group_id":"yh0pmkss5jjr"}]},{"name":"Third-party outage causing PIX payment failures","status":"resolved","created_at":"2026-07-26T10:54:32.185Z","updated_at":"2026-07-26T18:44:20.188Z","monitoring_at":"2026-07-26T15:35:59.286Z","resolved_at":"2026-07-26T18:44:20.173Z","impact":"minor","shortlink":"https://stspg.io/b7q0f7gzhj47","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-26T10:54:32.172Z","reminder_intervals":null,"id":"bl174qh92ngx","page_id":"8c5p6lpjtt2d","incident_updates":[{"status":"resolved","body":"From 03:13 to 13:29 UTC on 2026-07-26, we observed an issue external to Airwallex impacting PIX payments. The issue is resolved and all affected systems are restored to full functionality.","created_at":"2026-07-26T18:44:20.173Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-26T18:44:20.173Z","display_at":"2026-07-26T18:44:20.173Z","deliver_notifications":true,"tweet_id":null,"id":"7fvd25htzcyb","incident_id":"bl174qh92ngx","custom_tweet":null,"affected_components":[{"code":"zkfqdjxd7n85","name":"Product - Payments","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"As of 13:29 UTC on 2026-07-26, the issue affecting PIX payments has been remediated. We are monitoring our own service metrics to ensure continued stability.","created_at":"2026-07-26T15:35:59.286Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-26T15:35:59.286Z","display_at":"2026-07-26T15:35:59.286Z","deliver_notifications":true,"tweet_id":null,"id":"152zdqy06l5b","incident_id":"bl174qh92ngx","custom_tweet":null,"affected_components":[{"code":"zkfqdjxd7n85","name":"Product - Payments","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"From 03:13 UTC on 2026-07-26, we have observed an issue affecting PIX payments. The issue has been identified and is under investigation by our payments partner. The issue is external to Airwallex.","created_at":"2026-07-26T10:54:32.289Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-26T10:54:32.289Z","display_at":"2026-07-26T10:54:32.289Z","deliver_notifications":true,"tweet_id":null,"id":"j58z88bm8j85","incident_id":"bl174qh92ngx","custom_tweet":null,"affected_components":[{"code":"zkfqdjxd7n85","name":"Product - Payments","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Payments","created_at":"2026-03-16T06:19:54.218Z","updated_at":"2026-09-26T22:00:07.397Z","position":5,"description":null,"showcase":false,"start_date":"2026-03-15T00:00:00.000Z","id":"zkfqdjxd7n85","page_id":"8c5p6lpjtt2d","group_id":"yh0pmkss5jjr"}]},{"name":"Scheduled maintenance for Sandbox","status":"completed","created_at":"2026-07-06T02:22:41.575Z","updated_at":"2026-07-26T16:00:08.682Z","monitoring_at":null,"resolved_at":"2026-07-26T16:00:08.582Z","impact":"maintenance","shortlink":"https://stspg.io/26dbvrqb4wxq","scheduled_for":"2026-07-25T00:00:00.000Z","scheduled_until":"2026-07-26T16:00:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-07-24T23:00:23.477Z","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-07-06T02:22:41.565Z","reminder_intervals":null,"id":"qfjh1706ql8x","page_id":"8c5p6lpjtt2d","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-07-26T16:00:08.582Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-26T16:00:08.582Z","display_at":"2026-07-26T16:00:08.582Z","deliver_notifications":true,"tweet_id":null,"id":"sxpyp896vrw5","incident_id":"qfjh1706ql8x","custom_tweet":null,"affected_components":[{"code":"8f2h2sx2hcwq","name":"System - Sandbox","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-07-25T00:00:07.302Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-25T00:00:07.302Z","display_at":"2026-07-25T00:00:07.302Z","deliver_notifications":true,"tweet_id":null,"id":"8gv5dyzmv1zj","incident_id":"qfjh1706ql8x","custom_tweet":null,"affected_components":[{"code":"8f2h2sx2hcwq","name":"System - Sandbox","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-07-24T23:00:23.146Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-24T23:00:23.146Z","display_at":"2026-07-24T23:00:23.146Z","deliver_notifications":true,"tweet_id":null,"id":"9c5sy3p88lg7","incident_id":"qfjh1706ql8x","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Our sandbox (demo) environment will undergo scheduled maintenance from July 25, 2026, 8:00 AM SGT to July 26, 2026, 11:59 PM SGT. During this period, the sandbox environment will be completely unavailable. Please avoid scheduling any testing activities during this window.","created_at":"2026-07-06T02:22:41.642Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-06T02:22:41.642Z","display_at":"2026-07-06T02:22:41.642Z","deliver_notifications":true,"tweet_id":null,"id":"ctwxnmb4h8ns","incident_id":"qfjh1706ql8x","custom_tweet":null,"affected_components":[{"code":"8f2h2sx2hcwq","name":"System - Sandbox","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Sandbox","created_at":"2026-06-29T03:38:44.884Z","updated_at":"2026-09-28T03:30:08.080Z","position":6,"description":null,"showcase":false,"start_date":"2026-06-29T00:00:00.000Z","id":"8f2h2sx2hcwq","page_id":"8c5p6lpjtt2d","group_id":"56jpg2sxnw5r"}]}]
}