Degraded performance of Payments in HK region

Incident Report for Airwallex

Resolved

From 02:10 to 02:42 UTC on July 16 2025, we experienced degraded performance in Payments services, resulting in Payments APIs timing out in the HK region. The issue has been resolved by scaling.
Posted Jul 16, 2026 - 02:55 UTC

Update

We are continuing to investigate this issue.
Posted Jul 16, 2026 - 02:40 UTC

Investigating

Starting 02:10 UTC, we have observed an issue resulting in payment acquiring transactions timeout. Our team is actively investigating and will update as soon as more information is available.
Posted Jul 16, 2026 - 02:36 UTC
This incident affected: Data center (Hong Kong) and Product (Payments).
← Current Status Powered by Atlassian Statuspage