Degraded performance in Payments via Mastercard

Incident Report for Airwallex

Resolved

From 04:00 to 05:30 UTC on 15 Aug 2026, we observed an issue external to Airwallex impacting Mastercard Payments. The issue is resolved and all affected systems are restored to full functionality.
Posted Aug 15, 2026 - 05:43 UTC

Identified

We have identified that the service disruption starting from 04:00 UTC 15 Aug 2026 affecting Mastercard Payments is due to an issue external to Airwallex. We will provide updates as more information becomes available.
Posted Aug 15, 2026 - 05:14 UTC

Investigating

As of 04:00 UTC, we have observed an issue resulting in payments via Mastercard currently experiencing timeout. Our team is actively investigating and will update as soon as more information is available.
Posted Aug 15, 2026 - 04:36 UTC
This incident affected: Product (Payments).
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